Effective Date: 30th August 2025
Website: https://thesoulmate.com.au/
Contact Email: ask.thesoulmate@gmail.com
1. General Notice
Please read these Terms and Conditions carefully before using our website or services. By accessing, registering, or using The Soul Mate, you agree to comply with and be bound by these Terms. If you do not agree, please discontinue use of our services immediately.
The Soul Mate reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice. Continued use of the platform after changes constitutes acceptance of the revised Terms.
2. Eligibility & Use of Service
The Soul Mate provides a halal, Islamic-principled matrimonial platform for Muslims worldwide.
You must be 18 years or older to register.
You agree to use the platform only for lawful purposes, in line with Islamic values and Australian law.
You may not use the service for casual dating, illegal activities, or misleading behavior.
3. User Accounts & Responsibilities
You are responsible for providing accurate, truthful information during registration and while using the platform.
You must not impersonate another person or misrepresent your identity.
Your account is personal and non-transferable. Sharing login credentials is prohibited.
The Soul Mate reserves the right to suspend or terminate accounts that violate these Terms.
4. Privacy & Data Protection
We respect your privacy and handle your data in compliance with Australian Privacy Law and GDPR standards.
Information collected during registration, profile updates, and communication is used solely to provide and improve our services.
We may use tools like Google Analytics, Facebook Pixel, and email service providers (e.g., Mailchimp) to enhance user experience.
We do not sell or share your personal data with third parties except where required by law or outlined in our Privacy Policy.
5. Intellectual Property Rights
All content, branding, logos, designs, and technology used on The Soul Mate are owned by us or licensed to us.
You may not copy, modify, reproduce, distribute, or exploit our intellectual property without prior written consent.
6. Prohibited Conduct
You agree NOT to:
Engage in harassment, abuse, or offensive communication.
Upload harmful, defamatory, or obscene material.
Attempt to hack, reverse engineer, or disrupt the website or services.
Use automated scripts, bots, or software to interact with the platform.
7. Support & Services
General support is provided through our Help section and email.
Premium support may be offered for specific services or subscriptions.
We do not guarantee compatibility with all third-party themes, plugins, or hosting environments.
8. Termination
We may suspend or terminate your account without prior notice if you violate these Terms, engage in fraudulent activity, or misuse the service.
Upon termination, you must cease using the platform and delete all related data from your systems.
9. Disclaimers & Limitation of Liability
The Soul Mate is provided on an “as is” and “as available” basis.
We make no guarantees of finding a match, successful marriage, or continuous availability of the platform.
To the maximum extent permitted by law, we disclaim all warranties including merchantability, fitness for a particular purpose, and non-infringement.
We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the platform.
10. Refund Policy
Please review our services carefully before subscribing or purchasing.
Refunds will only be issued if a technical issue on our platform prevents service use and cannot be resolved by our support team.
No refunds are available for change of mind, unmet personal expectations, or failure to find a match.
13. Contact Information
If you have any questions about these Terms, please contact us:
The Soul Mate
📍 Melbourne, Australia
📧 Email: ask.thesoulmate@gmail.com
🌐 Website: https://thesoulmate.com.au