Privacy Policy
Effective Date:30th August 2025
Website: https://thesoulmate.com.au/
At The SoulMate, your privacy is our priority. We are committed to protecting your personal data and providing a safe, respectful, and halal environment for Muslims seeking marriage worldwide. This Privacy Policy explains how we collect, use, and protect your information when you use our website.
1. Who We Are
The SoulMate is a Muslim matrimony platform based in Australia, dedicated to helping Muslims worldwide find their life partner in a halal and safe manner.
Our website address is: https://thesoulmate.com.au/
2. Information We Collect
a) Information You Provide
Name, age, gender, marital status, and location
Email address and phone number (for communication)
Religious and personal preferences (e.g., prayer level, lifestyle)
Profile photos and other content you upload
b) Automatically Collected Information
IP address, browser type, device information
Usage data (pages visited, search preferences, logins)
Cookies (see section 5)
c) Sensitive Information
Since this is a matrimony site, you may provide personal details about your religious practice, cultural background, or family values. By sharing this information, you consent to our use of it strictly for matrimonial purposes.
3. How We Use Your Information
We use your information to:
Create and manage your profile
Match you with potential partners based on your preferences
- We may feature or share member profiles on TheSoulmate’s official social media pages to share profiles, highlight success stories, or community moments. You can opt out of such uses at any time by contacting us at ask.thesoulmate.com.au. We will not disclose any sensitive information or private messages.
Facilitate communication with other members
Monitor and ensure the safety of our platform
Improve our services and user experience
Comply with legal and regulatory requirements
4. Who We Share Your Data With
We do not sell or trade your personal information. Your data may be shared only with:
Other registered members (limited to the information you choose to display)
Service providers who help us run the website (e.g., hosting, IT security)
Legal authorities if required by law or to protect community safety
5. Cookies & Tracking
We use cookies to:
Remember your login details and preferences
Improve site performance and security
Analyze user activity to enhance features
You may disable cookies in your browser, but some features of the website may not function properly.
6. How Long We Retain Your Data
Profiles & messages: Retained until you delete your account.
Comments: Retained indefinitely to allow follow-ups.
Technical logs: Stored for a limited time for security purposes.
7. Your Rights
Depending on your location, you have the right to:
Access the personal data we hold about you
Request correction or deletion of your information
Restrict or object to the processing of your data
Withdraw consent at any time
Request an export of your data
To exercise your rights, please contact us at: ask.thesoulmate@gmail.com
8. Security of Your Data
We use industry-standard encryption, secure servers, and regular monitoring to protect your personal information. However, please note that no method of online transmission is 100% secure.
9. International Users
As The SoulMate is a global platform, your data may be stored and processed outside your country of residence. We ensure all data transfers comply with Australian Privacy standards.
10. Third-Party Content
Our website may include embedded content (videos, images, articles, etc.). These third-party websites may collect data according to their own privacy policies, which are beyond our control.
13. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
ask.thesoulmate@gmail.com
Or Visit: